Confidential

Understand that your entire experience at Arista Recovery is 100% confidential — from calling our addiction hotline to treatment and aftercare. It’s up to you to involve family, friends and other loved ones.

What is confidentiality at our treatment center? It equates to our client’s substance use disorder information will never be disclosed to anyone, including parents, friends, spouses, and family members, if the client does not give consent.

These confidentiality laws were put in place by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) which was established to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge (1).

Confidential addiction help hotlines and addiction recovery hotlines are available 24/7, 365 days a year in both English and Spanish through the Substance Abuse Mental Health and Services Administration. The caller should not ask for any personal information to keep the call private; however, the caller may ask for your zip code to help track and locate the most convenient treatment options.

If you or a loved one is in need of help, call our addiction hotline now to learn about the help and support available.

How to Prepare for a call

Addiction hotlines are often the first communication clients have with Arista Recovery. After all, deciding whether an addiction hotline is right for you is the first step to prepare for a call. Drug addiction hotlines help anyone who is struggling with addiction and is looking for help. Addiction hotlines are also for family members and close friends who need advice or help to work with those they love who suffer from addiction. Family members and close friends who have been affected by loved ones who suffer from addiction may also benefit from calling an addiction hotline to learn more about support options for themselves.

Before calling an addiction hotline, it is helpful to have the following information ready:

Calling an addiction help hotline can be a difficult step for those directly or indirectly affected as it is not easy to admit one has an addiction; however, admitting and asking another for help may be what is needed. Addiction hotlines help callers assess their situation, provide information on drug use and treatment, and, if desired, refer callers to inpatient or outpatient centers, credited therapy, community support groups, among others (2).

After preparing the information above, or if you or a loved one is in need of guidance, please give our drug addiction helpline a call or reach out through our website.

Addiction Resources

Alcohol and drug abuse exist all around us. It affects the strongest people we all know. In 2019, the National Survey on Drug Use and Health indicated 14.5 million individuals ages 12 and older with some form of an alcohol use disorder (3). At Arista Recovery, our staff is here to help; give our drug and alcohol addiction hotline a call today.

For those affected by opioids, read on to learn about our various opioid addiction hotlines and resources.

Heroin addiction can often occur after stopping the use of a prescription opioid. Heroin is sometimes used as a less expensive drug that achieves similar states of euphoria to certain prescription opioids. The transition from prescription opioids to heroin is not the only path to heroin addiction, and our compassionate staff at Arista Recovery are here to work with you when you call our heroin addiction hotline.

At Arista Recovery, we often work with individuals who suffer from crack addiction. Crack is also known as crack cocaine because crack is partly made from cocaine. Crack is also known as rocks, dice, nuggets, candy, and base. Our motivated staff are well informed on the latest and most effective resources when you call our crack addiction hotline.

If you or someone you know suffers from meth addiction, learn more about the signs of meth use, common drug combinations, short and long-term effects, as well as treatment options. Then when you are ready, take the next step by calling our meth addiction hotline for additional support and guidance.

Alternative resources to read:

• What is substance abuse treatment? This brochure is for family members of people living with substance use disorders. It answers questions about substance use disorders, their symptoms, different types of treatment, and recovery. The brochure also addresses the concerns of children of parents living with substance use disorders.
• SAMHSA Alcohol and Drug Addiction Resources This brochure describes how alcohol and substance misuse affects the whole family, how substance use disorder treatment works, and how family interventions can be the first step to recovery.

SAMHSA’s National Helpline: 1-800-662-HELP (4357)